FAQ

About products

When we receive your order and the total number of orders reaches the number of successful productions set by us, the production of products will start.
If the number of completed production is not reached, the product will be automatically canceled and no fee will be paid.
(The number of successful productions is set not by the quantity of each size but by the total number of each color.)
After the order period ends, we will send you a notice of the start of production, and we will inform you of the availability of the ordered product and the scheduled shipping time by e-mail.

Contact UsPlease check from the page

Please check the size chart on the detail page of the product you are interested in and select the size you want.

Since it is manufactured on a limited build-to-order basis, we do not accept returns / exchanges for customer convenience.
If you find any defects in the product (the delivered product is different from the color and size you ordered, or there is a defect such as a stain or tear), please contact us with the following details. After confirming the contents, we will take measures such as replacement.
·order number
·Product name
·Color
·size
・ Details of deficiencies
・ A photo showing the details of the deficiency

Please note that even if you return the product to us without inquiring in advance, we will not be able to exchange or refund the product.

About your order

After receiving the order mail, you can cancel or change it only by the next day.
Please contact the following returned goods from the inquiry page.
·order number
·Product name
·Color
·size

Please note that we cannot accept cancellations or changes after the above deadline.

You can check the current status of the work status of the ordered product on My Page.

About payment

You can pay with the following credit cards.




Also, please use the card in the name of the person you are ordering.
If the card name is different, you may not be able to use it.

We accept only one-time payment.
Please note that installments / bonus payments are not available.

Refunds based on returned goods due to defects in the arrived products will be handled as follows.

About shipping products

Due to the limited make-to-order system, it will be produced after the order period ends, and the production delivery date will vary depending on the product, but it will be approximately 3 to 6 weeks after the start of production. We will inform you of the estimated delivery date by e-mail when the production starts, so please check it.

Please note that we cannot change the delivery address after confirming your order.

Please note that the colors may look different from the actual product depending on the monitor of your computer or smartphone. If you receive a different color from the product you ordered, please contact us within 7 days after the product arrives by contacting us with the following details.・ Order number ・ Product name ・ Color of delivered product

About member information

You can update after logging in to MyPage.

From the "Forgot your password?" Link on the login page, enter your registered email address and click the "Send" button to send an email with a URL that allows you to reset your password. So please reset it.

There is a "Unsubscribe" link at the bottom of the e-mail newsletter, so please set the cancellation there.